Términos y condiciones

Please read these Terms of Use carefully before using the website www.KOIKI.eu, as well as the services offered by KOIKI HOME S.L. The responsibility for the use of the website rests with the user. Due to the use of this site, you accept the conditions of this agreement.


Identification of the service provider

KOIKI HOME S.L. is the representative of the website www.koiki.eu (hereinafter KOIKI), with Tax Identification Code number B-87071288, registered in the Madrid Mercantile Registry, offers transport services for delivery or collection of shipments at home, in the terms contained in these Conditions of Use


All communications by the User to KOIKI may be made via email to the following address: info@KOIKI.eu or by phone 910 138 135

Service description

KOIKI offers home delivery collection and delivery services, in addition to establishing communication between users. KOIKI may alter at any time and without prior notice, the design, presentation and / or configuration of the Website, as well as some or all of the services.

Acceptance of the conditions of use

The access and use of the KOIKI service imply by the User the full and unreserved acceptance of all the conditions contained in these Conditions of Use. Likewise, KOIKI reserves in any case the unilateral right to modify these conditions of use and access to the service to facilitate the performance of its services and establish communication between users.

This consent will apply to all users of the site, including messengers, end consumers and content contributors. This website has been designed and created to allow access to the services that KOIKI offers. The conditions of use are subject to current legislation and the principles of good faith and lawful use by the user, being prohibited any type of action to the detriment of KOIKI and third parties.

Disclaimers of Liability

KOIKI is not responsible for the misuse that can be made of this website. KOIKI cannot guarantee the absence of viruses or other elements that could cause damage to computer systems, electronic documents or the files of users of this page or of third parties, so it is not responsible for the damages that may be caused by these Causes. KOIKI is also not responsible for the content of the web pages to which our web page links, since they are not under the control of KOIKI nor is said third-party information approved by KOIKI. However, we review all our links and hyperlinks to other web pages. This legal notice is applicable only to the information collected on the KOIKI website and not to the content collected on the pages of third parties. KOIKI reserves the right to modify this legal notice when it deems it appropriate and in all cases respecting the applicable regulations.


KOIKI is a Sustainable project of Social Entrepreneurship. To also favor the integration of those groups that maintain some degree of disability, whether physical or cognitive, the website has been developed in accordance with the Accessibility Guidelines at AA level, following the criteria indicated by the UNE 139803: 2004 standard.

Limited access area, requires registration.

The KOIKI.eu website has areas and services for which access requires prior registration. To access and use the limited access area, Users must register in advance by filling in a form («Registration Form») that appears on the Website. KOIKI reserves the right to freely accept or reject the registration request of any User, whether they are messengers or end customers.

The data entered by the Users in the Registration Form must be exact, current and truthful at all times, and will be treated by KOIKI in the manner indicated in the Privacy Policy and protection of personal data. Once the Registration Form has been received, KOIKI will assign a unique personal password to each Registered User. From that moment, the Registered User will be able to access the limited access area and use the Contents in the manner provided in these General Conditions of Use of the Website.

Registered Users will be responsible at all times for the custody of their access code, consequently assuming any damages that may arise from its improper use, as well as the transfer, disclosure or loss of it. For these purposes, access to limited areas and / or the use of the Contents made under the password of a Registered User will be deemed to have been made by said Registered User, who will be responsible in all cases for said access and use. Registered Users may modify their exclusive password at any time through KOIKI’s own website. In the event of forgetting the password or any other circumstance that poses a risk of access and / or use by unauthorized third parties, Registered Users must immediately notify KOIKI to immediately proceed to block and replace it.

Delivery service and collection of shipments

KOIKI makes available to its users a service that allows them to know, at all times, the different states in which the delivery of their shipment is, such as: shipment received by the courier, time pending confirmation, the predefined delivery time by the user himself, delivery or collection of the shipment …

The service is not limited to mere information, it facilitates the user interaction within the process itself, allowing the modification of the delivery or collection time and the place of delivery, thus allowing a personalization of the service.

The User declares that any modification or customization made in the delivery process, based on the facilities and technological means that KOIKI makes available to him, is carried out under his entire responsibility, especially, in relation to his obligations of custody of the keys access to restricted access area.

The User expressly states and declares that, in the event of modifications to the delivery and / or reception address by a person other than the buyer, the latter will act as agent, either verbally or documented by any means admitted by law, in the interest of the former. KOIKI under the protection of transport regulations, will require from the receiving or issuing person some minimum data in accordance with the delivery, which will be digitized and processed as indicated in our Privacy Policy, the refusal to provide those necessary personal data will be an impediment to the delivery, which will make it impossible for all purposes.

Jurisdiction and applicable legislation

These rules of use are governed by Spanish Law.

Users and KOIKI expressly waiving their own jurisdiction, submit any controversy or litigation that may arise from the present conditions contained in this document to the Courts and Tribunals of the city of Madrid.

Si eres un particular, envía tu paquete con nosotros en tu centro Koiki más cercano